Thursday, May 08, 2008

New Features: Carbon Copy

You may assign any custom field to keep a list of email addresses. Each customer side email message will be copied to the list. Please note:

1. You must create the field first (setup/Ticket Settings).
2. Use setup/Operations to enable the feature.
3. When specifying multiple email addresses use comma, e.g.,

4. Only customer side messages will be copied to the list.